Frequently Asked Questions
How do I know which size to choose?
Each product page includes a detailed size chart. We recommend checking measurements carefully before ordering. If you're between sizes or unsure, feel free to email us at info@maxmilalondon.com and our team will gladly assist.
Do you offer returns?
We offer a 30-day return window. This means you have 30 days after receiving your item to request a return.
Can I cancel or change my order?
If your order hasn’t been processed yet, we may be able to cancel or update it. Contact us immediately at info@maxmilalondon.com with your order number and details.
Is my payment secure?
Absolutely. All transactions on our site are encrypted and processed securely through trusted payment providers. Your personal data is protected at every step.
How do I contact customer service?
Email: info@maxmilalondon.com
Phone: +447516518500
We aim to respond within 24 hours on business days.
Can I track my order?
Maxmila provides the tracking numbers once they are available and the shipment has been made. Once the order is shipped, a notification will be sent to the email address you provided at the time of purchase. It will contain a tracking number so that you can trace your order to your door.
Maxmilalondon.com is operated by Viet E-commerce, a company registered in the Netherlands.
Store Name: Maxmilalondon
Company Number: 96963581
VAT Number: NL005240549B24
Support Email: info@maxmilalondon.com
Phone Number: +447516518500
Business Hours: 09:00 - 18:00 GMT (Monday to Friday)
Business Address: Trasmolenlaan 12, 3447 GZ Woerden, Netherlands