Frequently Asked Questions
What type of products do you offer?
We offer a carefully curated selection of modern fashion essentials for both men and women — including jackets, hoodies, trousers, polos, dresses, outerwear, and versatile everyday pieces. All items are chosen for comfort, quality, and timeless style.
How do I know which size to choose?
Each product page includes a detailed size chart. We recommend checking measurements carefully before ordering. If you're between sizes or unsure, feel free to email us at info@maxmilalondon.com and our team will gladly assist.
Do you offer returns or exchanges?
At this time, we do not offer returns unless the product is defective, damaged, or incorrect. If you have any issues with your order, please contact us within 7 days of delivery and we’ll resolve it as quickly as possible.
Can I cancel or change my order?
If your order hasn’t been processed yet, we may be able to cancel or update it. Contact us immediately at info@maxmilalondon.com with your order number and details.
Is my payment secure?
Absolutely. All transactions on our site are encrypted and processed securely through trusted payment providers. Your personal data is protected at every step.
How do I contact customer service?
You can reach us Monday to Friday, 9:00–17:00 GMT.
📩 Email: info@maxmilalondon.com
📞 Phone: +44 7516 518500
We aim to respond within 24 hours on business days.
Can I track my order?
Yes! Once your order is shipped, you’ll receive an email with a tracking number and link. Please allow 2–5 business days for tracking info to become active.
What if my package is lost or delayed?
If your tracking number hasn’t updated or your package is delayed beyond our expected delivery window, contact us. We’ll investigate with our shipping partners and ensure you're supported every step of the way.
My item arrived damaged or incorrect — what do I do?
We’re truly sorry! Please email us at info@maxmilalondon.com within 7 days of delivery with a photo of the issue. We’ll arrange a replacement or refund promptly.